Patient Satisfaction Survey
Thank you for choosing Lake Ridge Ambulatory Surgery Center for your surgical care. It has been our privilege to care for you, and we hope your experience with us was positive and that you are recovering well.
Following your procedure, you may receive a survey by mail, email, or phone.
This survey asks about your experience before, during, and after your visit and your participation is voluntary.
Your feedback is important to us. By sharing your experience, you help us recognize what we are doing well and identify opportunities to improve the care and services we provide to future patients.
We invite you to complete the OAS CAHPS (Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers and Systems) Survey. This nationally recognized survey consists of 34 questions that evaluate your experience with the care you received before, during, and after your visit to our surgery center. The survey takes approximately 10–15 minutes to complete, and your responses help us measure the quality of care we provide while identifying opportunities to continually improve the patient experience.
The survey is divided into the following subsections:
- Before Your Procedure (2 questions)
- About the Facility and Staff (6 questions)
- Communications About Your Procedure (5 questions)
- Your Recovery (9 questions)
- Your Overall Experience (2 questions)
- About You (10 questions)
Your comments and suggestions are greatly appreciated and play an important role in our commitment to providing exceptional, compassionate, and high-quality care.
Thank you for trusting us with your care. We wish you a smooth and speedy recovery.